Policies

Return eligibility depends on the product and the reason for return. If you need help with an order, please contact us with your order details. Return instructions and any applicable conditions will be provided after review.

Welcome to ÉLAN. By accessing our website or placing an order, you agree to the terms and conditions outlined below, subject to applicable consumer protection laws. Products and Availability We aim to provide accurate product descriptions, images, pricing, and availability information. However, product details and availability may change without prior notice. Product colors may vary slightly depending on screen settings. Orders and Payments All orders are subject to availability and payment verification. Prices and applicable charges will be displayed during checkout. We reserve the right to cancel orders in cases of pricing errors, suspected fraud, or product unavailability. Any payment collected for a canceled order will be refunded. Shipping and Delivery Shipping options, estimated delivery times, and applicable fees may vary depending on the product and destination. Please refer to our Shipping Policy for further details. Returns and Refunds Returns and refunds are handled in accordance with our published Returns Policy and applicable consumer protection laws. Customer Responsibilities Customers are responsible for providing accurate shipping and contact information. Any unauthorized or fraudulent use of our website is prohibited. Customer Support For questions regarding orders, payments, or other concerns, please submit a support ticket through our website. Changes to These Terms We may update these terms when necessary. Changes will be published on this page and will not override rights or obligations arising from orders already placed under applicable law.

Privacy Policy At ÉLAN, protecting our customers' privacy and personal information is important to us. This policy explains what information we may collect, how we use it, and what rights you may have regarding your personal data. 1. Information We Collect When you use our website or place an order, we may collect: • First and last name • Email address and contact information • Shipping and delivery address • Order details and purchase history • Customer support ticket information • Technical information such as IP address, browser type, and website usage data Payment information may be processed directly by third-party payment service providers. 2. How We Use Information Collected information may be used to: • Process, verify, and ship orders • Provide order tracking services • Handle customer support requests • Manage customer accounts • Improve website performance, security, and user experience • Prevent fraud and unauthorized activity • Comply with legal obligations 3. Information Security We strive to protect customers' personal information against unauthorized access, disclosure, alteration, or misuse through appropriate technical and organizational measures. However, no method of transmitting or storing information online can guarantee complete security. 4. Information Sharing Customer information may be shared, where necessary to provide our services, with: • Shipping and delivery companies • Payment service providers • Hosting and technical infrastructure providers • Suppliers and partners responsible for processing or fulfilling orders We may also disclose necessary information to relevant authorities when required by law. 5. Cookies and Similar Technologies Our website may use cookies or similar technologies to maintain shopping cart functionality, manage user sessions, save preferences, and improve the shopping experience. Where required by law, we will obtain consent before using non-essential cookies. 6. Data Retention Personal information is retained only for as long as necessary to provide services, process orders, maintain security, or meet legal obligations. Retention periods may vary depending on the type of information and applicable legal requirements. 7. Your Rights Depending on the laws applicable in your country of residence, you may have the right to: • Access your personal information • Request corrections to inaccurate information • Request deletion of your information where legally permitted • Object to certain types of data processing • Request a copy of your personal information To submit a request concerning your personal information, please create a support ticket through our website. 8. Changes to This Privacy Policy ÉLAN may update this policy when necessary. The updated version will be published on this page, and any legally required notices or consent requests will be provided. 9. Customer Support For privacy questions, personal data inquiries, or related requests, please submit a support ticket through the ÉLAN website.